At El Cantarito 44, we are committed to providing our customers with the highest quality, best tasting product. If you are not 100% satisfied with your shipment, we want to know. We pride ourselves in our consistency and freshness of product, although we try to be perfect, sometimes mistakes may happen. Our return policy is simple, provide us with a picture of the shipment you received, if there are missing juices, the shipment is damaged or you received the wrong order we will need documentation in order to process the refund or schedule another reshipment. If it is in fact El Cantarito 44's error, we will gladly replace the product at no cost to you plus shipping. Please note, all refund or exchange requests will need to be submitted to Customer Service the same day the shipment was received.
Freshness Guarantee: If you are not satisfied with the taste of the juices purchased, you will need to contact Customer Service the same day of receiving the shipment with detailed information on why you were not satisfied with our product. Depending on the feedback received, we may not be able to provide a full refund.
Cancellations: We only accept order changes or cancellations for orders that have not started processing. We accept and handle all changes or cancellations for unprocessed orders during normal business hours (M-F, 8am-5pm PST). For help with an unprocessed order, please reach out to firstname.lastname@example.org.